Frequently Asked Questions
Welcome to the Force Technologies FAQ page, your go-to resource for answers to common questions about our innovative and cutting-edge technology solutions. At Force Technologies, we’re dedicated to providing you with the information you need to make informed decisions and get the most out of our products and services. Whether you’re a long-time partner or considering working with us for the first time, this FAQ section is designed to address your queries and help you navigate the world of Force Technologies seamlessly. Explore the questions and answers below to find insights on our products, services, and everything in between. If you can’t find the information you’re looking for, don’t hesitate to reach out to our dedicated support team for personalized assistance. Your success is our priority, and we’re here to guide you every step of the way.
Do Force Technologies ship internationally?
Simply put, yes, we do ship all around the globe! We offer flexible shipping options and can accommodate for all our customers preferred couriers and terms of shipment. All goods are shipped in ESD safe packaging and where appropriate, moisture barrier bags for critical moisture sensitive components. All customers are provided with live tracking details to ensure their goods are fully traceable throughout their journey to your facility.
How long does a solution take?
Depending on complexity we will set an initial lead time for how long samples will take.
When ready the samples will be delivered to you the customer.
Once the samples have been approved we can go into production and depending on volume we will deliver when ready.
Solutions can take between 4 weeks and 1 year depending on the type of solution and its complexity.
We are often limited by external factors such as material availability and manufacturers’ lead time which are beyond our control.
What are Force Technologies quality standards?
We pride ourselves on providing solutions to the highest quality standards. It’s our policy to meet customer requirements and enhance their satisfaction with our products and overall service by operating all of our processes under controlled conditions. We have had no non-conformancy AS9100 audits for the past 8 years.
This policy – deployed through our quality management system – has been established, documented and implemented to fully conform to ISO 9001:2015, AS9100 Rev D, customer-specific applicable law, and regulatory requirements including ITAR and AS081 wherever they apply to our product services.
You can find out more about our quality control by visiting our Quality page.
The relevant certificates can be found on the links below:
What happens if parts fail?
All our parts are manufactured to either of own FT design or the customers specification. They are fully tested prior to shipping and in theory should not fail.
For new designs we always build a sample quantity before we go to production.
However if they do we will work with the customer to discover the reason for the failure which may be as simple as not working in the customers circuit because of some other part.
What does a typical sale look like?
Step 1: Enquiry is received at Force Technologies HQ from either our distribution network or a customer.
Step 2: We then qualify the lead in terms of immediate need, quantity and pricing schedule, is it a simple project or is it a new custom build? What are the lead times.
Step 3: Our engineering team does research around what is needed, what device characteristics are most important.
Step 4: When the solutions come in, the sales team would have an initial discovery phase, passed to engineering to cross-check and problem-solve further if needed.
What information do we need for the initial enquiry?
In order to proceed with an enquiry we require the part number, immediate quantity, project forecast, lifetime requirement of the solution, technical specification, and additional technical requirements. If possible a target price.